Frequently Asked Questions

Can I collect my order from you?

If you wish to collect your order from an event please let me know and I will arrange for your items to be there, I do not accept collections direct from the studio.

What is free hand embroidery?

Free hand embroidery also known has free machine embroidery or free motion embroidery is a technique of using a standard sewing machine to draw or write without the use of computer programs. You use a special machine foot and your hands to guide the fabric while using the thread to write. It's a tricky but fun skill to learn. Over on my instagram feed you can see videos of me stitching so you can get a better idea of how it works.

Can I return my order?

I am willing to accept returns, please contact me within 14 days of receipt to arrange this with the order number and the name of the item you wish to return.  We will then let you know the address and details of how to return the item. Please email me on janekent_studio@outlook.com.

Personalised items are only accepted if they are faulty.

Can I request a bespoke order?

The majority of my work is made to order and you can select the colours and wording you want from the listing. If you'd like something completely bespoke please use our contact page and I will try my best to help you.

Do you sell to wholesale customers?

Yes I do, if you have a shop and are interested in stocking my work or would like to discuss it further, please send an email to janekent_studio@outlook.com and I will forward you our current wholesale catalogue.

How much is shipping?

Shipping is free to the UK across my whole range.

When should I expect my items?

The majority of items on this site will be made to order, please allow 7-10 working days before they are dispatched. From November 1st to the end of December please allow 3 weeks.

How long does delivery take?

All items ordered will be posted 1st class via Royal Mail, most items arrive within 24-48 hours from dispatch although please allow a week and a little longer at peak times.

Where do you ship to?

I currently only ship within the UK, including Northern Ireland & the Channel Islands too.